FAQ
What is Nuvira Lab?
Nuvira Lab is a store focused on well-being and personal care, with a curated selection of products designed to easily integrate into daily routines, with protected purchases and customer service before and after the order.
What kind of products can I find at Nuvira Lab?
At Nuvira Lab you can find wellness, supplementation, and personal care products. Each product page includes specific information about main ingredients, recommended use, and product features.
Which countries do you ship to?
We currently ship to Mexico and the United States. If your address is not available at checkout, it means that we cannot ship to that destination at the moment.
How long does it take to process my order?
Orders are usually processed within 1 to 3 business days. Once prepared, you will receive the corresponding confirmation so you can track the status of your purchase.
How long will it take for my order to arrive?
The estimated delivery time is 6 to 10 business days, depending on the customer's location and logistics conditions of transportation. Weekends and holidays are not considered business days.
How can I track my order?
When your order has been processed, you will receive an email with the tracking number. Additionally, the store has an order tracking page where you can check the shipping status.
What payment methods do you accept?
We accept various secure payment methods, including Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and American Express, among others available at checkout.
Can I request a return?
Yes. You have 30 days from the receipt of your order to request a return, provided the product meets the conditions indicated in our refund policy.
What conditions must a product meet to be returned?
To accept a return, the item must be unused, in good condition, in its original packaging, and accompanied by proof of purchase.
Who covers the cost of return shipping?
The cost of return shipping is borne by the customer, except in cases of defective products or shipping errors. In such situations, we cover the corresponding expenses.
Which products are not eligible for return?
Returns are not accepted for personalized products, sale items, perishable goods, intimate apparel, personal care or cosmetic products, or hazardous, flammable, or similar materials.
What do I do if my order arrives damaged or I receive an incorrect product?
You should check it upon receipt and contact us as soon as possible, sending photos of the problem so we can assess it and offer you an appropriate solution.
When will I receive my refund if the return is approved?
Once the return is received and inspected, and if approved, the refund is issued to the original payment method within 24 to 48 hours. The final reflection time may depend on the bank or financial institution and can take up to 15 business days.
How can I contact customer service?
You can write to us at soporte@nuviralab.com or use the contact form available on the contact page. Our customer service hours, as indicated on the website, are Monday to Friday, from 9:00 to 17:00.
Do food supplements replace a balanced diet or are they medicines?
No. Food supplements do not replace a balanced diet, they are not medicines, and their results may vary depending on the person and consistency of use.
Are personal care products medicines?
No. Cosmetic or personal care products are presented as cosmetic items and not as medicines. Results may vary depending on each individual case.
Where can I check the ingredients and how to use them?
On each product page, you will find the main information about ingredients, recommended use, and product details so you can make a clearer purchase.